Nationwide Arena Rules

Nationwide Arena is a premier venue for NHL hockey games, concerts, family shows, and other events. Home to the Columbus Blue Jackets, it prioritizes guest safety, comfort, and enjoyment through a set of clear rules and policies. This in-depth guide, based on the venue’s official guidelines as of 2026, covers key areas to help event-goers prepare. Policies can vary by event due to promoter requirements, so always check the specific event page on nationwidearena.com. Understanding these rules ensures a smooth experience while promoting a secure environment for all. Note that management reserves the right to enforce or modify policies as needed.

Accessibility

Nationwide Arena is committed to inclusivity, meeting or exceeding ADA and Ohio state accessibility standards. Accessible seating is available on all levels and at various price points, including for events with general admission floors (subject to show production). Guests can request wheelchair escorts from entry points to seats, and companion seating is provided for those with wheelchairs. Elevators and escalators are strategically placed for easy navigation. Assisted listening devices are available at guest services desks near sections 111 and 208. For hearing or visual impairments, interpreters and ticket exchanges can be arranged in advance. Sensory inclusion packs, including noise-canceling headphones and fidget tools, are offered through the Safelite Safe Spot program. Nursing rooms and universal changing tables are located on both main and upper concourses. The venue also provides accessible parking in nearby lots, with drop-off zones for rideshares. To request accommodations, contact the arena at least 72 hours before the event via their accessibility hotline or website. This ongoing commitment ensures that guests with disabilities, including mobility, sensory, or medical needs, can fully enjoy events without barriers.

Animals & Service Dogs

Pets and emotional support animals are generally not permitted inside Nationwide Arena to maintain a safe and hygienic environment for all guests. However, service animals trained to assist individuals with disabilities are allowed, in compliance with the ADA. These animals must be under the handler’s control at all times, typically on a leash or harness, and are permitted in all public areas, including seating sections. Guests should inform arena staff upon entry if bringing a service animal, and documentation may be requested in some cases (though not required by law). Service animals in training are not allowed. If an animal causes disruption or poses a safety risk, it may be asked to leave. For events with loud noises or crowds, consider the animal’s well-being – arena staff can provide guidance on quiet areas. This policy balances accessibility with the venue’s no-pet rule, ensuring service animals support guests without interfering with operations.

Age Requirements

Age policies at Nationwide Arena vary by event type and promoter stipulations. For most concerts and shows, children under 2 years old may enter free if they sit on a lap (ticket required for lap seating in some cases), but this is not universal – family shows often require tickets for all ages. Hockey games typically require tickets for everyone over 2. Unaccompanied minors under 16 may need adult supervision, though this isn’t strictly enforced unless specified. For alcohol service, guests must be 21 or older with valid ID; underage drinking is prohibited and can result in ejection. Events like explicit concerts may have age restrictions (e.g., 18+), listed on ticket purchase pages. Parents should review event details in advance and consider content suitability. The arena encourages family-friendly experiences but advises guardians to monitor children in crowded areas to prevent separation.

Bag Policy

To enhance security and streamline entry, Nationwide Arena enforces a strict no-bag policy. Bags are not permitted except for medical bags, diaper bags, or clutches no larger than 8″x5″x1″. These exceptions must pass through a designated x-ray screening line. All other bags, including backpacks, duffels, luggage, coolers, or computer bags, are prohibited and cannot be stored on-site – guests must return them to their vehicle or surrender them without return. Management recommends leaving non-essential items at home to avoid delays. Clear bags are allowed only if they meet the size limit, but opaque clutches are preferred for privacy. This policy, updated for efficiency, reduces congestion at entry points and aligns with NHL standards. For medical or childcare needs, bags may exceed the size with prior approval; contact guest services. Violators risk denial of entry, so plan accordingly – nearby storage options like Binbox lockers may be available outside the venue.

Entry and Security

Entry at Nationwide Arena emphasizes safety with contactless walk-through security screenings for all guests. Metal detectors and bag x-rays (for permitted items) are standard, and everyone is subject to pat-downs or wand searches if needed. Mobile tickets are preferred via the app or wallet; screenshots are not accepted to prevent fraud. Doors typically open 60-90 minutes before events, with express lines for bag-free guests. Prohibited items discovered during screening must be discarded or returned to vehicles – no storage is provided. The code of conduct requires respectful behavior; disruptive actions like fighting or throwing objects lead to ejection and possible bans. Enhanced measures, including facial recognition for repeat offenders, may apply. For smoother entry, arrive early, especially for high-attendance events like Blue Jackets games. Security is managed by trained personnel, ensuring a balance between thorough checks and minimal wait times.

Food, Drink & Alcohol

Outside food and beverages are prohibited, except for medical or infant needs (e.g., baby formula), which must be declared at entry. Inside, a variety of concessions offer snacks, meals, and drinks on both concourses. Alcohol service is available to those 21+ with ID, limited to two drinks per purchase to promote responsible consumption. Overserving is monitored, and intoxicated guests may be denied service or ejected. Non-alcoholic options abound, including for designated drivers. Concessions feature local favorites like Ohio craft beers and arena staples. For dietary restrictions, gluten-free and vegetarian items are available – check the venue app for menus. Spillage in seating areas is discouraged; clean-up is the guest’s responsibility. This policy supports venue revenue while ensuring hygiene and safety, with exceptions handled case-by-case.

Payment Options

Nationwide Arena is fully cashless to speed up transactions and reduce contact. All purchases, including tickets, concessions, merchandise, and parking, accept debit/credit cards, Apple Pay, Google Pay, and other mobile wallets. Reverse ATMs on the main and upper concourses convert cash to no-fee debit cards for those without cards. This system minimizes lines and enhances security by eliminating cash handling. Tipping is optional via digital means. For group events or suites, prepaid options may apply. If issues arise, guest services can assist. This modern approach aligns with industry trends, making the experience efficient for tech-savvy attendees.

Photography and Recording

Photography and recording policies depend on the event. Personal non-professional cameras (no detachable lenses) are generally allowed for snapshots, but flash photography is prohibited during performances to avoid distractions. Video recording, tripods, monopods, and professional equipment are banned, as are drones. For concerts, promoters often restrict all recording to protect intellectual property – violators risk ejection and device confiscation. Hockey games permit fan photos but not commercial use. Always check event-specific rules on the arena website. This balances fan enjoyment with artist and league rights, preventing unauthorized content distribution.

Prohibited Items

Beyond bags, prohibited items include weapons (firearms, knives), fireworks, explosives, drones, laser pointers, outside food/alcohol, balloons, beach balls, illegal drugs, and any offensive or disruptive objects. Professional cameras with detachable lenses, coolers, and large signs are also banned. Management determines additional prohibitions based on event needs. Surrendered items are not returned. This comprehensive list prioritizes safety, preventing hazards in a crowded venue.

Smoking Policy

Smoking, including e-cigarettes and vaping, is strictly prohibited throughout Nationwide Arena, including concourses, restrooms, and entry areas. Designated outdoor smoking zones are unavailable during events – guests must exit and re-enter, subject to capacity limits. This smoke-free policy complies with Ohio law and promotes health, reducing secondhand exposure. Violators face ejection and fines. In summary, these policies foster a welcoming atmosphere at Nationwide Arena. For updates, visit nationwidearena.com or contact guest services.